FAQ

 

Will the Shirt fit me?

Please consult our size chart.

I don't like the item. Can I return it for a refund or exchange?

Yes. Your purchase will be refunded with no questions asked if...

1. The goods are returned within 30 days of you having received them.

2. The goods are received back in exactly the same condition they were when they were shipped, i.e.: unwashed and unworn, free of odors from pets or perfume, no make up stains.

Please include the original packing slip or your order number when sending anything back as well as a short note detailing whether you would like a refund or a replacement (i.e. other size). The later is subject to availability so it is recommended to check whether the desired exchange item is in stock before initiating a return.

Shipping and handling expenses will be applied to the re-shipment. Shipping will not be refunded for returned items.

Please send your return to:

Bingo Merch GmbH
Webshop Returns
Naumburgerstr. 4
12057 Berlin
Germany

 

I received the wrong item!   /   My order came in bad condition!

If you have received the wrong item or your order arrived in unsatisfactory condition, a replacement will be send at no expense and return costs will be taken care of wherever applicable. Please use the contact form to tell what went wrong. 

How soon will my order ship and how long will it be before I receive it?

Items are usually shipped on the day your order is received or on the following day. If your order contains a pre-order item, the whole order will ship on the day the pre-ordered item becomes available.

Approximate delivery times:
Within Germany: 1-3 business days (most orders arrive already the following day)
Within the EU: 3-15 business days (most orders arrive in 5-7 days)
Elsewhere: 5-25 business days (most orders arrive within 10 days)

 

Is there a tracking number for my order?

Items are usually shipped with standard post to keep the rates affordable. That means there's no tracking available.

Higher priced items or any order heavier than 2.000g will be shipped with DHL. In the case your order was shipped with DHL you'll receive a tracking link with your order confirmation. 

Please notice that tracking links only become activated after 24hrs in some cases. 

 

I haven't received my order!

Unfortunately, even the fine, qualified postal system loses a package now and again. If you have not received your package, we kindly ask you to let us know within 30 days (60 days for customers outside the EU) of your order date andyour account will be credited or item reshipped. Notices about undelivered goods received after the above time frames will not be considered for store credit or reshipment!

If your purchase does not arrive within the delivery times listed above, please get in touch via the contact form.

 

What payment methods can I use?

Payment is currently accepted via credit card and Paypal. If you happen to live/be in Germany around the Berlin area, you can also swing by the distributor and pay in cash. Please notice however that we're not a retail store and don't have regular opening hours. So please get in touch before you plan to visit.

  

Any other questions?

Feel free to get in touch.